Plans change, and you can change or cancel your minibus booking too. Here’s exactly how it works, what notice we need, and what you’ll pay if plans shift close to the day.
How to Change or Cancel Your Minibus Booking
Just call or message our team with your booking reference. Then tell us what’s changed, whether it’s a new date, a different pickup point, or a smaller group. As a result, we can usually rearrange your trip within the same conversation.
Cancelling works the same way. You don’t need to fill in a form or wait for an email back. Instead, a quick phone call confirms it there and then.
How Much Notice Do You Need?
Changing the details of a booking, such as your date or pickup point, is usually straightforward with a few days’ notice. Because of this, it’s always worth telling us as soon as your plans shift, even if you’re not sure yet.
Cancelling within 48 hours of your journey is different. At that point, the full fare may still apply, since the vehicle and driver are already set aside for your group. Therefore, earlier notice always works in your favour, both for changes and cancellations.
Changing Group Size or Vehicle
If your group grows or shrinks, we can usually swap your vehicle for a better fit. So a hen party that gains a few extra guests, or a wedding party that loses one car’s worth of people, isn’t a problem to sort out.
Just give us the new headcount as early as you can. Then we’ll confirm whether your original vehicle still works or whether an upgrade makes more sense.
Changing or Cancelling a Deposit-Paid Booking
All deposits are strictly non-refundable, and this doesn’t change based on how much notice you give. So the 10% deposit that secured your original booking stays paid, whether you change the date or cancel altogether.
Changing your date rather than cancelling outright is usually the better option, since your existing deposit simply carries over to the new booking instead of being lost. You can find general guidance on cancellation rights for services under UK consumer protection law if you want the wider legal picture.
Frequently Asked Questions
Can I change my booking more than once? Yes, there’s no limit on genuine changes, as long as you give us reasonable notice each time.
What if the weather affects my event? Let us know as soon as possible. We’ll always try to find a workable new date together.
Do I need to cancel and rebook, or just change the details? Just change the details with our team. Cancelling and rebooking from scratch usually isn’t necessary.
Plans shifted? Get in touch with Time Travel Private Hire and we’ll sort your booking out quickly.
